Personalized product is non-returnable as this is custom made for you. Please be sure to spend some time designing your product and proofreading any text! For Your Party is not responsible for typographic errors or for colors not matching your computer. Computer monitors should be color calibrated for the most accurate view. While the preview on your screen serves as a 'proof,' you can also add our digital proofing service for an additional $12 charge. This service fee will be added to your order for each emailed proof process—each process includes a round of 2 proofs for one product—you request on products where a preview is available. All products with uploaded art require the purchase of a proof. You can also call, email or chat with our customer service department with any questions and concerns. If time permits, consider purchasing samples of colors and products.
Our products are warranted against faulty workmanship or materials, and we will replace them if we are in error by re-printing and re-shipping your order at no cost to you. FYP cannot be held responsible for shipping carrier delays once the package has left our facility. FYP is not responsible for any consequential damages as a result of an error. Our liability is specifically limited to the value of the personalized product we manufactured. We hope that you are happy with all of your purchases from FYP, but if you are not satisfied with a product, please use our Contact Us function to place your complaint within 7 days of receiving your order. Please include your order number in the subject line of the email.
Unprinted/non-personalized products may be returned under certain conditions. Before returning merchandise, you must be authorized by FYP by sending us an email or calling to request a Return Merchandise Authorization (RMA) number. Unprinted/non-personalized means any product that paper has not been cut or applied to and/or no personalization has taken place of any kind. Unprinted/non-personalized items must be returned in unused and undamaged condition within 15 days of the invoice date to receive credit.
A 15% re-stocking fee or a $10 fee, whichever is greater, will be charged on all unprinted/non-personalized product authorized returns. Unauthorized returns and refused orders will not be accepted for refunds. Shipping charges cannot be credited and return shipping is the customer's responsibility. Please pack the item in its original packaging (unused) and send to us with shipping pre-paid by you. Once the product is received, the credit card used to place the order will be credited within 7-21 business days.
All authorized returns should ship to:
RMA # ________
8049 St. Louis
Skokie, IL 60076