FREQUENTLY ASKED QUESTIONS
How do I contact Customer Service?
Don't see your question answered below? We'd love to hear from you! Call 1.866.383.8957 or 847.972.2786 (local number for Skokie, IL), submit a form on the Contact Us page, or use our online chat when available. A representative will be available via these three outlets during our regular business hours, Monday–Friday, 9a.m.–5p.m. CT.
How do I place an order?
We are an e-commerce business with no brick and mortar retail store—please place your order with ForYourParty by using our secure online shopping cart. You are welcome to call our office for assistance, but the actual transaction must occur online. If you are local to the Chicago area, you can also visit our office (by appointment only, please!) Monday–Friday, 9a.m.–5p.m. CT. Give us a call at 1.866.383.8957 or 847.972.2786 to set up a meeting time. This way, we can pull samples of previous orders for reference and be ready to help you design fabulous products. Find us at 3416 Oakton Street, Skokie, IL 60076.
What if I have special instructions for my order?
All personalized products will be professionally typeset for you by our in-house design team. If you have a special request or specific instructions, select "Digital Proof" and enter comments into the box that appears. Please note that requesting a Digital Proof is an additional proof process. This premium service costs $12 and includes an FYP Designer checking your art for text size, spacing and alignment, as well as 2 emailed PDF proofs. Purchasing a proof will typically add two business days to the production of your order, as we will wait for your approval of the emailed proof before moving forward. Please note that if you upload your own art, a Digital Proof is included in the Customer Art charge and you do not need to purchase an additional proof.
Will someone proofread my order?
We can all agree on artistic liberties, yes? Because of this, and all the beautifully unique name spellings out there, ForYourParty is NOT responsible for proofreading spelling and grammatical errors in your design. Before submitting your order, please, please! carefully check for errors. In the FYP Customizer, you will be given the option to purchase a Digital Proof. If you choose this premium option, you are giving FYP Designers the freedom to make slight changes to text size, spacing, alignment, etc. Changes or additions to fonts or designs will not be made. Through this service, our designers will also check to be sure months, days, etc. are spelled correctly. However, names and dates are not guaranteed to be questioned.
How can I reorder a previous order?
If you are reordering from a previous order, indicate this by using the "Reorder" box at checkout. So that we can check your new order against your previous order, please include: the original order number, the name on the credit card used and your email address. It is our intention to minimize differences between orders by checking them together and using the same art. All items are custom made and we want to make sure reorders are done using the same (whenever possible) dye lots and art/text. Unfortunately, we cannot be responsible for differences in reorders made without the necessary information. Please contact us if you cannot find your original order number.
What does it mean to purchase my products using the Bundle Builder?
The FYP Bundle Builder is a quick and simple way to create a set of coordinated products sure to wow at your wedding or upcoming event! You can choose a designer-made look and then customize the three pre-defined products with your theme colors and personal text.
How long will it take for my order to be produced?
Typically, orders will take 5-7 business days to produce from the time your order is placed until it will be shipped. Some exclusions apply! If you upload your own art, additional production days are needed to convert and proof your order. Specific products also take longer to produce, including Photo/Full Color products, Cups, Boxes and Foil Embossed products. Additionally, if you request a digital proof of your order, production could take longer depending on your response time.
Will it take longer to receive my order if I live outside the continental U.S.?
Yes! While our production time does not change, international orders typically take longer during the shipping and Customs process.
I added items to the cart but when I got back it says “There are currently no items in your cart.”
Make sure your browser has cookies enabled.
This is located in your browser's preferences, generally under Privacy. For example, in Google Chrome on your browser toolbar, select "More" then,"Settings." Near the bottom of the page, click "Content settings." Then, select "Allow local data to be set (recommended)." Finally, select "Done."
If you are still having difficulties on the site after following the above instructions, please email Web Support on our Contact Us page. Make sure to specify the exact problem you are experiencing with the site, as well as your computer type and the web browser you are using.
I entered a discount code but I’m not getting the discount.
Deals are the best; let's make sure you get that discount! First, be sure that the code has not already expired (yep, it happens!). Typically, our sales do not extend beyond a couple of days. Also, only one coupon code is valid per order. Finally, discount codes are not valid on large quantity orders at or above 1,000+ pieces. These large orders automatically receive a quantity discount and you are already receiving our deepest discount on 1,000+ pieces.
Do you charge sales tax?
Online sales tax laws are changing! In compliance with these rulings, we charge sales tax in the required states. Effective now, this includes: Idaho, Indiana, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, New Jersey, North Carolina, Pennsylvania, South Carolina, Washington, Wisconsin. Effective December 1, 2018: Connecticut. Effective January 1, 2019: Louisiana, Georgia. Effective 2019: Texas
What is this?
This is our way of showing our appreciation. You’ll earn points for activities on our site, like referrals and purchases. You can use them to earn discounts on purchases, so the more you collect the more you save.
Who can join?
Anyone with an account is automatically enrolled.
How do I earn points?
You can earn points for all sorts of activities, including referring friends and making purchases. To see all the ways you can earn points click the Earn Points tab in the menu.
How do I view my point balance?
Your point balance is on every page in the top bar.
How do I redeem my points?
Select the tab called Redeem Points. Here you’ll see all the rewards we offer. If you have enough points, you can redeem them for a reward.
Is there a minimum purchase for redeeming points?
Yes! Your subtotal must be at least $50 for an order to be eligible to apply Party Points.
Can Party Points be combined with other promotions?
Nope. Party Points are applied to orders as promo codes, and you can only apply one promo code per order.
Is there a limit to the number of points I can earn?
No. Go ahead and earn as many as you can!
What do the 'approved,' 'pending' and 'canceled' statuses mean?
- Approved: These points can be redeemed on rewards immediately
- Pending: These points are needed to be verified before you can redeem them. This typically applies to purchases and referrals
- Canceled: These points will not be added to your account. For example, this will happen if you cancel a purchase (the points will change from pending to canceled)
What happens if a friend I refer cancels or returns their order?
Your pending points will become canceled and will be removed from your account.
Why did my account balance go down?
You, or someone you referred, canceled or returned a purchase.
I completed an activity but didn't earn points!
It can sometimes take a few minutes for us to process your activity and provide your points.
Can I use my points during checkout?
First, redeem your points for a promo code that can then be applied during checkout. Please note that your Party Points promo code cannot be combined with any other discount code.
How do I leave the program?
If you no longer wish to earn points, please contact us and ask to be unenrolled. We'll unenroll you and you will lose any points you have accrued.
What happens if I leave and decide to join again?
Just contact us and we'll re-enroll you. However, your point total will begin from zero.
Will my order look exactly as it does in the FYP Customizer preview screen?
Yes! What you see is what you get. The rendering you see correctly shows the placement and size of your design on the product you chose. This is how your order will be produced. Please note that colors cannot be exactly guaranteed as what you see on your screen because computers may vary. See more details on this below. If you are ordering a Photo/Full Color product, the image you see on the screen may appear more vibrant than it will once printed on paper or tissue napkins.
Are the colors in the FYP Customizer the exact shades my products will be?
Great question! The image you see is a visual representation. We color match as close as possible to the actual product, but all computer monitors display things differently. Your monitor should be color calibrated to be most accurate. If you have questions about colors, use our online chat or give us a call at 1.866.383.8957 or 847.972.2786 during regular business hours. You can also request samples! Just keep in mind colors do vary slightly from dye lot to dye lot and between napkin sizes. We try to use one dye lot in filling an order, but dye lots are subject to change. Because of this, FYP cannot guarantee colors matching samples. Place your request by using our Sample Request Form.
Why is there a watermark on my product preview? Will it be printed?
Here at ForYourParty, our designers work hard to create fantastic designs for your product and we are very proud of them! In efforts to protect our intellectual property and designs, a watermark appears on your previews, but rest assured this will NOT appear on your products! You will notice that the watermark will not appear over products where you have uploaded your own art. This is because it belongs to you and not to us!
What is the $50 Custom Art Fee?
There is a plate charge of $50 per unique design to use your uploaded artwork on our products. For your first two products that use the same design, there is no additional charge. For each product after the first two, a $10 charge per product will be applied. When you check out, you will see the uploaded art charge(s).
This fee is the setup charge for using your own artwork and what makes it possible for us to create fabulous personalized product with your art! All of the art we have available on our website is already print-ready with metal plates (necessary pieces used in our stamping processes) in-house made for those designs. When you upload your own design, an FYP designer has to convert your art to be usable for our foil stamping process, and then a plate of your art needs to be created. The conversion process also includes the option to select a digital proofing process with the staff designer assigned to your order. This means that you can choose to be provided with a black and white PDF proof of your products that you must approve before the order continues in production. When you select to receive an emailed digital proof, two rounds of one-on-one edits with your designer are included so that we can ensure your accessories are made exactly how you wish! If you place an order again with your exact same artwork within 6 months, we will waive the $50 charge.
What is the "Print As Is" option?
This means that you are using the digital rendition on the website of your design as your proof. You are verifying that the art is placed exactly as you would like for print and you are opting not to receive an emailed black and white PDF proof before your order moves forward in production. When our team member is prepping your art for production, she will evaluate if the file is as needed for converting the design for print. If your art is exactly what is needed for production, your order will continue forward (as you selected) without a proof. However, if your art requires adjustments during conversion, you will be sent a PDF proof so that you are aware of the updates. If it is deemed necessary by the FYP designer that your art requires a proof, you must respond with your approval via phone or email before the order can be printed.
How do I submit my own artwork?
You'll have the opportunity to upload artwork in the FYP Customizer when designing your products. You can also select the Customer Art Placeholder image and send your artwork and order number via the Contact Us page. We accept B&W (no shades of gray!) vector-based artwork saved as either an AI or high-resolution PDF file. High-resolution JPGs are also accepted. PNGs and GIFs are generally not accepted due to their low quality. Our process is primarily foil stamping (see below for full color options), which means we imprint in only one color at a time. If you are sending two-color artwork meant to be foil stamped, it must be separated into two different files (one for each color). Simple line art works best with the foil stamping process. If you'd like any additional information regarding uploaded art guidelines, please contact the FYP art department by submitting a form on the Contact Us page, or give us a call at 1.866.383.8957 or 847.972.2786.
- Save your black and white artwork (no shades of gray).
- Make sure fonts are embedded/outlined.
- The resolution should generally be 600-1200 dpi at 100% of final size.
- Please note that you cannot take artwork that has a low resolution and save it at a higher resolution to make it better quality.
What if I want to reorder my foil stamped custom art product?
Uploaded art is kept on file for up to six months after original order date. If you are reordering the exact same art as your past order within that time, simply go to your Order History under My Account and select 'reorder.' Be sure to also input your past order number in the 'reorder' box on the review page at checkout. Any orders placed within six months of your original order and use the exact same art will be refunded the $50 fee and will not receive a proof. This means that your custom art order will move forward in production without your approval, as we have already received your approval on the previously ordered identical art. If you are placing a reorder within this six month period but would still like to receive a proof, we will just charge you the $12 proofing fee.
Can I upload a photo or full color art?
Yes! On select products, you can choose to have your image or artwork digitally printed in full color. File requirements are very similar to those for foil stamped custom art, with the exception that we accept full color art and images for these select products! Graphics that you'd like printed in full color should still be saved as either an AI or high-resolution PDF file. Images saved as a high-resolution JPGs are also accepted. Please note that images printed on napkins and coasters may appear slightly lighter than what you see on screen. This because is digital technology these days is top-notch and shows color more vibrantly than transferred ink on the porous tissue of napkins and pulp board of coasters. Also, note that the white box that is seen around your art in the preview will not be printed, this will just be the product on which we are printing. If you'd like any additional information regarding uploaded art guidelines, please contact the FYP art department by submitting a form on the Contact Us page, or give us a call at 1.866.383.8957 or 847.972.2786.
- The resolution should generally be 600-1200 ppi at 100% of final size.
- Please note that you cannot take artwork that has a low resolution and save it at a higher resolution to make it better quality.
What if I want to reorder my full color custom art product?
Uploaded art is kept on file for up to six months after the original order date. If you are reordering the exact same art as your past order within that time, simply go to your Order History under My Account and select 'reorder.' Be sure to also input your past order number in the 'reorder' box on the review page at checkout.
Can I request a proof?
Yes! Your preview serves as a proof; however, you may choose to also purchase our email proofing process for $12 by selecting the "Digital Proof" option. If you choose this premium service, you are giving FYP Designers the freedom to make slight changes to text size, spacing and alignment, as well as basic spelling. The proof will be emailed to you for your approval prior to production. The package includes two rounds of proofs. Any additional proofs will cost another $10 each.
Can I request samples?
Yes! A $6 convenience fee is charged for up to 5 samples with a $3 rebate if you place a future order with us. We charge $10 for 6-10 samples (10 max per order) with a $6 rebate if you place a future order with us. As soon as we receive your sample request, your account will be set to automatically receive the appropriate rebate when placing your next order. A $3 ($4 for international) shipping and handling fee will also be charged for the shipping option you select. Please allow typical mailing time to your area.
Click here to request samples or select "Samples" at the bottom of any page. Fill out the form to let us know what colors you'd like to see. Since samples are pulled from past orders we have fulfilled, please note that not all color combinations will be available. Samples as close to your request as possible will be sent.
What if I need to make a change to my order?
After placing your order, you will receive an immediate Order Confirmation within your internet window, as well as an email with your order number and product details. Please check the Order Confirmation carefully and let us know ASAP if any changes need to be made. Spelled your new last name wrong? It happens! Changes to your order must be received before 11 a.m. CT the following business day. Changes made after 11 a.m. will incur a minimum of a $10 fee per item being altered. Please submit all changes through a form on the Contact Us page, including your order number and a brief description of the requested changes in the message field.
Can I add a product to an already placed order?
You can! With some restrictions—you have until 11 a.m. CT the following business day to purchase other products that might ship at the same time. While we make every attempt to accommodate and save you the second shipping charge, this may not always be possible. Some items may be produced in different facilities, ship from other locations or already be in production. But we can try! You will need to place a second order, then indicate in the Special Instructions Box that you would like to combine this second order with your original order, including the original order number. You can also call or email us.
How can I cancel an order?
Please complete our Cancellation Requests Form. Any requests made after 11 a.m. CT the day following that which you placed your order must be submitted via this form. Since we personalize products just for you, cancellations cannot be guaranteed once an order has been submitted—but we will certainly evaluate your request! Personalized items cannot be canceled if your order has already been sent to print or shipped. Depending on where your order is in production, certain non-refundable fees will apply:
A $10 typesetting charge, as this is the first step in the process of personalizing your item
A $10 cutting charge, if the item being canceled is made of any of our papers and the paper has already been cut
A $12 proof fee for each proof you have received, if you uploaded your own art or requested a proof
A NEW ADDITION to this policy now applies to orders that were placed on hold prior to cancellation. Any orders that were on hold for 1 week post-proofing and are then canceled will be charged 10% of the product value, in addition to any applicable production fees. An additional 10% fee will be incurred for each subsequent week (i.e., 20% for 2 weeks, 30% for 3 weeks, 40% for 4 weeks, etc.) This, of course, excludes any cancellations that are the result of a product or color being out of stock.
Can I return a personalized product?
Personalized product is non-returnable as this is custom made for you. Please be sure to spend some time designing your product and proofreading any text! For Your Party is not responsible for typographic errors or for colors not matching your computer. Computer monitors should be color calibrated for the most accurate view. While the preview on your screen serves as a 'proof,' you can also opt to add our additional Digital Proof service for an additional $12 charge. This service charge will be added to your order for each emailed proof process—each process includes a round of 2 proofs for one product—you request on products where a preview is available. All products with uploaded art require the purchase of a proof. You can also call, email or chat with our customer service department with any questions and concerns. If time permits, consider purchasing samples of colors and products.
Our products are warranted against faulty workmanship or materials, and we will replace them if we are in error by re-printing and re-shipping your order at no cost to you. If we cannot get your items to you on time, we will credit you for the cost of the items. Credits will be given to the credit card used on your original order and will post within 7-21 business days. FYP is not responsible for any consequential damages as a result of an error. Our liability is specifically limited to the value of the personalized product we manufactured. We hope that you are happy with all of your purchases from FYP, but if you are not satisfied with a product, please email us within 7 days of receiving your order. Please include your order number in the subject line of the email.
Can I return unprinted/non-personalized products?
Unprinted/non-personalized products may be returned under certain conditions. Before returning merchandise, please complete and submit this form. Once your request has been processed, you will receive a Return Merchandise Authorization (RMA) number. Unprinted/non-personalized means any product that paper has not been cut or applied to and/or no personalization has taken place of any kind. Unprinted/non-personalized items must be returned in unused and undamaged condition within 15 days of the invoice date to receive credit.
A 15% re-stocking fee or a $10 fee, whichever is greater, will be charged on all unprinted/non-personalized product authorized returns. Unauthorized returns and refused orders will not be accepted for refunds. Shipping charges cannot be credited and return shipping is the customer's responsibility. Please pack the item in its original packaging (unused) and send to us with shipping pre-paid by you. Once the product is received, the credit card used to place the order will be credited within 7-21 business days.
All authorized returns should ship to:
RMA # ________
8049 St. Louis
Skokie, IL 60076
What if I placed my order using PayPal?
Orders placed through PayPal can receive due credit only if recurring charges has been enabled. Opting out of this PayPal service will block For Your Party from issuing a refund to your account. If this is the case, store credit will be offered.
What are your shipping & handling charges?
*For Your Party offers FREE Standard Shipping on all domestic orders within the Continental U.S. with a product subtotal of $75 or more. The product subtotal excludes custom art charges, plate fees and taxes. Custom quoted orders may not be eligible for free shipping and will receive custom quoted shipping.
Ground Shipping, arriving 2 days faster than Standard, is available for a flat fee of $9.95 on all packages under 4,800 pieces within the Continental U.S. Air shipping charges are calculated at checkout relative to the type of shipping you select. Large quantity orders of 4,800+ pieces will be custom quoted shipping costs. We will contact you if there is an additional shipping charge. See below for details on International orders. Please note, PO boxes are not valid addresses that we can ship to!
Can I pick up my package at the office?
If you live close to Skokie, IL, you are welcome to pick up orders that are produced in-house, free of charge. Select products are not produced at this location.
Which shipping method should I choose?
Unsure of which shipping method to select at checkout? With the exception of samples and international orders, we ship via UPS. You can check out the UPS shipping methods here.
Can you ship to a PO Box?
Nope, PO boxes are not valid addresses that we can ship to!
What is the cost for shipping to Canada or outside of the Continental U.S.?
Additional shipping charges will apply to orders shipping outside the Continental U.S., to Canada or other international destinations. Charges are calculated using UPS, USPS or FedEx specifications; the cost to ship to you is calculated at checkout prior to purchase. These orders will likely incur additional charges on arrival (due at delivery), such as Brokerage Fees, Duty and Taxes. For Your Party does not regulate and is not responsible for these additional charges.
Do you ship matches outside the U.S.?
Yes, we do! International orders containing matches will ship to available countries using FedEx and will include a hazardous materials charge. Not all postal codes allow hazardous material deliveries. If you have a problem finding your country from the FedEx list of eligible countries, shipping is probably not available to your area. If you want to know for sure, head over to our Contact Us page. Submit your request under General Inquiries, including a brief message with your postal code. You can also give us a call and we will check for you!
Are your matches safety matches?
Yes! All of the matches that we sell are safety matches. This means that the match will only ignite on a specially prepared surface—the striker pad on our matchbooks and matchboxes.
How are my items packaged?
All of our products are packed with a protective packaging of either tissue, bubble wrap or brown packing paper and then placed in cardboard boxes.
Can I track my order once it has been shipped?
You sure can. Track your package right here from our website using your order number. You can find this field towards the bottom of the Contact Us page. Simply type in your order number and then hit the mint-colored "Track" button. When your order ships, you will also receive an email notification from the carrier with your carrier tracking number and estimated delivery date. Use this number to track your package on the tracking page of the UPS, FedEx or USPS website.
What if my order does not arrive on time?
That is the worst! Here at FYP, we do our best to ensure your order arrives when you requested. FYP is responsible for shipping packages out on time; however, we are not liable for any delays or lost packages by shipping carriers. We do recommend you add an extra day to your order for this reason. We will make every effort to help locate a lost package and file a claim for the package. However, we are not responsible for reimbursing customers for amounts not collected (or verified as 'will be collected') by shipping carriers. In most cases, this is limited to a $100 value. If your order is large and you want it insured, please call our offices to discuss and we can add this to your order. Additional insurance rates will apply. UPS, FedEx and USPS are not responsible for deliveries not made due to emergency weather or other emergency conditions out of their control (train derailments, etc.); we are also unable to reimburse for packages not delivered on time due to these emergency conditions. Again, plan ahead and order as soon as possible! If you are unsure of what delivery method to choose, give us a call and we can talk you through it!
I see a second UPS charge on my credit card statement. What is it for?
UPS requires very accurate ship-to addresses for their deliveries. For example, UPS requires multi-unit dwellings' shipping addresses include the exact unit number the package goes to. Any errors UPS finds in your address when attempting delivery will incur an additional charge, a minimum of $16.40. This charge will be added to your credit card after the item has been delivered. Also, if you change the ship-to address once the order has shipped, a minimum of $21.90 intercept fee will also be charged to your credit card. We do everything we can to verify your address using the UPS address verification software before we allow you to process your order. Please be sure to provide the correct address so that you can avoid these shipping carrier charges!
How can I stop receiving emails from FYP?
Simply click the "Unsubscribe" button at the bottom of the email. Also, at any time you may log in to our website using your email address, and uncheck the box at the bottom of the screen that gives us permission to send emails. You may also submit your request to be removed from the FYP mailing list through our Contact Us page.
How we protect your privacy:
We use security measures to protect against the loss, misuse and alteration of data used by our system.
Sharing and Usage:
We will never share, sell or rent personal information to anyone without your advance permission or unless ordered by a court of law. Information submitted to us is only available to employees managing this information for purposes of contacting you or sending you emails based on your request for information, as well as to contracted service providers for purposes of providing services relating to our communications with you.
The security and privacy of your online purchase are of the utmost importance to us. We use industry standard efforts, such as firewalls and Secure Socket Layers (SSL), to safeguard the confidentiality of your personally identifiable information. SSL encryption technology is designed to prevent the unauthorized viewing and downloading of your order information. We also do everything in our power to protect user-information offline. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job are granted access to personally identifiable information.
Can we use your designs on products not from FYP?
While we love that you love our work, our designs and product layouts are the intellectual property of ForYourParty.com, and screenshots cannot be used for resale under a different name. FYP rigorously monitors our competitors' sites, and we will bring legal action against anyone found copying our work.
However, we do love those themed details! If you would like to purchase a design you used on your personalized FYP products in order to create coordinating party decor and memorabilia on products not offered by For Your Party, please give us a call or submit a request through the Contact Us page. Be sure to include or have on hand the order number in which you used the design you are interested in.