• CUSTOMER SERVICE
  • 1 866 383 8957
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  • TECH DESK
Please call or write if you don't see your particular concern addressed below.

How do I place an order?

The easiest way to place an order with ForYourParty.com is by using our secure on-line shopping cart. Please remember to email any questions before you place your order to or use our CONTACT us page.

All personalized product will be professionally typeset for you. The image you see is a visual representation but text should be readable in the preview. Colors are matched as close as possible to the source but can vary computer to computer. Computer monitors should be color calibrated to be most accurate. If you have questions about colors, please either request samples from our CONTACT page using the sample request form or call our toll free number for assistance over the phone 1 866 383-8957.

Before submitting your order, it is imperative that you carefully check your order for errors. If you have a special request or specific instructions, please enter the information in the "Comments" box during the checkout process. All changes must be saved by clicking on the "Update" button. Orders taken over the phone via our customer service are the sole responsibility of the customer to review.

After placing your order, you will receive an Order Confirmation from us. We want you to be delighted with your product(s) from ForYourParty.com so PLEASE immediately check the Order Confirmation carefully! If you placed your order via our telephone customer service, YOU are responsible for the order and any errors so please make sure to check and contact us immediately with any changes necessary. Similarly, requests to change your order over the phone are the sole responsibility of the customer, so it is best to send us changes in writing! Any changes to the text or font MUST be received before 10:00 a.m. Central Time the day after you placed your order to avoid a $10.00 art fee. Submit any changes by email to or use our CONTACT us page and be sure to include your order number in the Subject Line of your email.

Ordering Information Online

Our user-friendly order online screens make selecting ForYourParty.com products fast and simple. When you select "Add to Cart" the product is added to your "shopping cart" so you can keep track of your product choices. You then proceed to check-out, a simple and 100% secure process, you can feel safe knowing that your credit card and personal information are protected at all times. Immediately upon placing your order you will receive an email order confirmation with the order number from ForYourParty.com.

Payment Options

We accept the following payment options: Visa, MasterCard, Discover, American Express and Google Checkout.

Sales Tax

Applicable sales tax will be added to shipments being made to any location within Illinois. We are located in Skokie, Illinois.

How long will my order take? How can I RUSH my order?

Most personalized product orders are made and ship in 5-10 BUSINESS days. We ship orders using UPS Ground Service from Illinois. Depending on the time of year and how busy our factory is, orders can be completed before 5 days or after 10 days. We always pay attention to the NEED BY DATE you enter at checkout and to event dates on product but cannot be responsible for missing an event date if you do not tell us! If we have any problems making your NEED BY date, we will contact you.

Because we manufacture all our products in house, we can always RUSH an order. When you checkout there is a calendar where you will see and select the date you need your order delivered on or by. If your NEED BY DATE is within the 4-10 business day window, the site will require you to approve some form of RUSH SHIPPING. We offer over night shipping (fuchsia colored dates at checkout) and 2 day air (red colored dates at checkout). The price to ship the product in your cart to your ship to address is calculated for you here.

How do I add/reorder previous product?

How do I add to a previous order?

If you have an order in progress, one that you recently placed and would like to add to, you have until 10 a.m. the first BUSINESS day AFTER you placed the order to purchase other products that will ship at the same time. When you place your second order, please indicate in the comments box that you would like the order added to the original order. You MUST provide us with the original order number so we can add the product on the new order. You can also call or email us with this information.

How do I reorder?

If you are reordering from a previous order, PLEASE indicate this information to us in the REORDER BOX at Checkout. You can also put the original order number in the comments box and tell us this is a reorder and any other instructions we might need. At checkout, PLEASE give us the original order number or name on credit card used or email address so we can check your new order against your original. We ask for this even if you have already matched the items to your original because we professionally typeset all items by hand and spacing, sizing, dye lots and other variations can occur. It is our intention to minimize differences between orders by checking them together and using the same art. All items are custom-made for you and we want to make sure reorders are made using the same (whenever possible) dye lots and art/text. ForYourParty cannot be responsible for differences in reorders made without this information. Please contact us if you cannot find your original order number, as we can help!

Shipping Information & Liability

Most standard personalized items will be shipped within 5 to 10 business days of receipt Monday - Friday unless it is out of stock. Please note however that during our busy seasons, orders can take slightly longer. We make every effort to get your order out the door as quickly as possible and putting your NEED by date on the order always helps us!

Many Grab and Go items and Blank Stock items ship the following business day for orders received by 2pm CST. If an item you have selected is temporarily out of stock, we will contact you to advise.

When combining orders from our Get the Look or Design Your Own with orders using our Grab and Go section, all items will ship together. If you want items from the Grab and Go to ship the next business day, they MUST be PLACED on a separate order.

ForYourParty.com is NOT responsible for packages not delivered on time or lost via UPS or other shipping carriers. We will make every effort to help locate a lost package and file a claim for lost package but are not responsible for reimbursing our customers for amounts NOT collected (or verified as will be collected) by UPS or other shipping carriers. In most cases this is limited to $100.00 value. UPS is not responsible for deliveries not made due to Emergency Weather conditions out of their control or other emergency conditions out of their control. ForYourParty is also unable to reimburse for packages not delivered on time due to these emergency conditions. If your order is large and you want it insured, please call our offices to discuss and we can add this to your order. Additional insurance rates will apply.

ForYourParty.com ships from Skokie, Illinois

What are your Shipping and Handling Charges?

We charge a flat fee of $8.95 and ship UPS ground for all packages within the Continental Unites States. For orders shipped Rush or to Alaska, Hawaii, Canada or any other international destination charges are calculated to UPS specifications and costs above $8.95 are passed along in your final shipping charge. We always attempt to ship the most economic way possible and ship many international orders using the United States Postal Service. Unfortunately, any orders containing matches MUST ship via UPS. Additional fees for duty, brokerage and taxes may be charged when shipments out of the US are requested.

Shipping To Canada Or Outside The Continental U.S.

Additional shipping charges will apply to orders shipping outside the continental U.S. and all orders to Canada. For orders shipping to Canada, there MAY be additional shipping charges - such as Brokerage Fees, Duty and Taxes due at delivery. The cost to ship to you is calculated at checkout prior to purchase and ForYourParty makes every attempt to minimize charges due upon delivery. Charges vary but you can expect somewhere from $17-30 to Canada or $25-45 internationally (orders WITH matches are from $40-70). Large orders or orders needing expidited shipping are likely to be higher. Additional charges may be calculated and emailed to you prior to shipping by request.

Due to excess Duty/Brokerage fees and taxes being charged by UPS we try to ship all orders (not including matches) to Canada/Internationally via the US Postal Service. Because of this we are not able to RUSH ship any orders so please get your order in early. Please Note: Any orders containing MATCHES must ship via UPS not the U.S. Postal Service and thus may be subject to the additional Duty & Brokerage fees they charge.

I saw a second charge on my credit card statement. What is it for?

If you requested/authorized RUSH shipping or live outside the continental U.S. and either UPS or USPS was unable to provide us with a shipping quote when checking out we offer you two ways to request expedited delivery, RUSH SHIP IF NEEDED and RUSH SHIP. A second charge for actual shipping costs will appear on your credit card statement when the item ships. If you requested/authorized RUSH SHIP IF NEEDED, we will expedite the production of your product and ONLY charge you if rush shipping is required to satisfy your NEED BY date. Thus, we only charge actual shipping costs and we only rush ship when NEEDED, not just because you approved it! If rush shipping is not required, you will not be charged.

PLEASE NOTE: UPS requires absolutely accurate ship to addresses for their deliveries. We do everything we can to verify your address before we allow you to process your order. However, for instance, UPS REQUIRES that if you live in a multi-unit dwelling that the shipping address MUST contain the UNIT # you live in. ANY errors UPS finds in your address when attempting delivery will incur an additional charge, generally $10 or $11 and this charge will be added to your credit card after the item has been delivered.

How are my items packaged?

All of our products are packed in protective packaging of tissue, bubble wrap, and/or cardboard boxes. Brown packing paper or peanuts can be used as filler. Some items are specifically marked gift-boxed, which means that they are packaged as a gift. If you require something, please let us know in the comments section of your order form.

Can I track my order once it has been shipped?

When your order ships, you will receive a second email notification from UPS with your UPS tracking number and estimated delivery date. Once you receive this you may track your package directly on the UPS website located at www.UPS.com. You can also track your package right here from our web-site using your order number. Click on the "CONTACT" link in the menu above and enter your order number in the box provided, then click "Track".

Can I return items?

Return Policy for Unprinted/Non-Personalized Products

Unprinted/Non-Personalized items must be returned in unused and undamaged condition within 15 days of the invoice date to receive credit. Before returning merchandise, you must be authorized by ForYourParty by sending us an email requesting an RMA number. You can reach us through our CONTACT us page.

Return Policy for Personalized Products

ForYourParty.com is not responsible for customers' typographic errors or for colors not matching your computer and cannot accept returns on personalized items. If you have a question regarding your received order, please email us within 7 days of receipt and have your order number ready for reference. Our products are warranted against faulty workmanship or materials and we will replace them if we are in error by reprinting and re-ship your order at no cost to you. ForYourParty.com is not responsible for any consequential damages as a result of an error. Our liability is specifically limited to the value of the personalized product we manufactured. Shipping charges cannot be credited and return shipping is the customer's responsibility.

Personalized product is not returnable as we are custom-making this for you - this is why you have a PREVIEW of your product. Please make sure you like what you are ordering and if you are in question, feel free to request an emailed proof of the product for an additional $10.00 charge. This charge will be added to your credit card for each proof you request on products where a preview is available.

We hope that you are happy with all your purchase from ForYourParty, but if you are not satisfied with a product, please contact us by e-mail at , (be sure to include your order number in the "Subject" box), or use our CONTACT us page within 7 days of receiving it. A 15% re-stocking fee or $10.00 fee, whichever is greater, will be charged on all unprinted/non-personalized product authorized returns. Unauthorized returns and refused orders will not be accepted for refunds. Please pack the item in its original packaging (unused) and send back to us, shipping pre-paid by you.

What is the cancellation policy?

Cancellation of Orders, Order Changes, Corrections, or Additional Orders

Your order officially begins "processing" the first business day after placing your order. Cancellations, order changes or corrections cannot be guaranteed once an order has been submitted. A non-refundable type-setting charge of $10 applies, as this is the first step in the process of personalizing your item. If the item being canceled is made of any of our papers and the paper has already been cut, a $10.00 cutting charge will also apply.

You may email our Customer Service Department with your request and we will try to accommodate you. For canceled or corrected orders that have been partially or totally completed, you will be charged for the portion already personalized. If you need to cancel or change your order, please submit your request in writing via email at or use our CONTACT us page and be sure to include your order number in the "Subject" box. Requests to change your order over the phone are the sole responsibility of the customer, so it is best to send us changes in writing!

If your order has been shipped already, it will be treated as a return. Personalized items cannot be canceled if your order has already been sent to print.

Colors

What if the color napkin I order looks different in person than it did online?

At ForYourParty.com we color match as close as possible to the actual product, but all computer monitors display things differently. To be completely accurate, all monitors need to be color calibrated. We calibrate our monitors at ForYourParty but cannot do this for you. If you have questions about colors, please email or call us to discuss. You can also request samples from our CONTACT us page or review the information in the color guide for each product.

What if the color of the napkins, paper or foil has changed slightly from my sample or original order?

At ForYourParty.com, we are vigilant about quality control. However, colors do vary slightly from dye lot to dye lot and between napkin sizes. We try to use one dye lot in filling an order, but dye lots are subject to change. Additionally, we are not responsible for colors matching samples sent far in advance of an order.

Can I submit my own artwork for personalization?

Custom Artwork

Yes, we are able to reproduce custom artwork on a variety of our products. Artwork must be submitted via email. We accept black & white vector-based artwork saved as an EPS, AI or PDF file (make sure fonts are embedded/outlined). Jpegs and gif files are generally not accepted as their quality is too low. A one-time custom artwork to plate charge of $48.00 plus $10.00 per item beyond the first two will apply. When you check out you will see the custom art charge(s). For more information regarding custom artwork guidelines please follow the below instructions for sending us a PDF.

SENDING A PDF:

  1. Save your black and white artwork as a PDF.
  2. Choose the "Embed All Fonts" option in artwork that contains text/fonts.
  3. Create the PDF using a resolution of 600-1200 dpi at 100% of final size. This has to be done when you save the original file to the PDF. Please note that you cannot take artwork that has a low resolution (DPI) and increase it to make it higher quality.
  4. If you are sending two-color artwork, it must be separated into two different PDF files (one for each color).
  5. Send file as an email attachment to or use our CONTACT us page.
  6. Specify on your order form that artwork has been sent as an attachment to customer service.

Custom plate charges of $48.00 plus $10.00 per item beyond the first two will apply. For more information regarding custom artwork guidelines please email our Customer Service Department.

How safe and private is ForYourParty.com?

Email Privacy Policy

We have created this email privacy policy to demonstrate our firm commitment to your privacy and the protection of your information.

Why did you receive an email from us?

If you received a mailing from us, (a) your email address is either listed with us as someone who has expressly shared this address for the purpose of receiving information in the future ("opt-in"), or (b) you have registered or purchased or otherwise have an existing relationship with us. We respect your time and attention by controlling the frequency of our mailings.

How we protect your privacy

We use security measures to protect against the loss, misuse and alteration of data used by our system.

Sharing and Usage

We will never share, sell, or rent individual personal information with anyone without your advance permission or unless ordered by a court of law. Information submitted to us is only available to employees managing this information for purposes of contacting you or sending you emails based on your request for information and to contracted service providers for purposes of providing services relating to our communications with you.

How can you stop receiving email from us?

At any time you may login on our website using your email address and uncheck the box at the bottom of the screen that gives us permission to email you. Also feel free to send an email to us at "customerservice" or use our CONTACT us page requesting that you be removed from our mailing list.

Security/Privacy Information

The security and privacy of your online purchase is of the utmost importance to us. We use industry standard efforts to safeguard the confidentiality of your personal identifiable information, such as firewalls and Secure Socket Layers (SSL). SSL encryption technology is designed to prevent the unauthorized viewing and downloading of your order information. We also do everything in our power to protect user-information off-line. All of our users information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job are granted access to personally identifiable information.

Can I Request samples?

Due to the overwhelming demand for samples, we have had to begin to charge a rebatable fee of $3.00 (for up to 5 items - napkins, papers, foil samples, etc.) or $6.00 (for up to 10 items – napkins, papers, foil samples, etc.) plus an additional shipping & handling charge. Samples are only mailed via the U.S. Postal Service. As soon as you process your sample request, you will immediately receive an email with a discount of $3.00 or $6.00 to use when you place your order. Please allow normal mailing time to your area. Sorry, we do not have a print catalog. If you have a question regarding any of our products, please feel free to email our Customer Service Department or use our CONTACT us page and we will be happy to assist you.

Having trouble with the website?

I added items to the cart but when I go back later it says "There are currently no items in the cart".

Our website REQUIRES that COOKIES be enabled in your browser in order for it to remember the items you have added to your cart. In addition it requires that JAVASCRIPT be enabled to handle the saving and retrieving of COOKIES on your computer. Please see the FAQ below for instructions on how to enable COOKIES and JAVASCRIPT. "SAVED CARTS" are saved for 48 hours only so please return with in that time period and resave the items if you need more time to make a decision.

This site has been tested on Microsoft Windows 2000, Windows XP, and Macintosh OS X.

1. UPDATE YOUR BROWSER TO THE LATEST VERSION.

If you are experiencing technical issues with this website please make sure that you are using one of the following browsers to view the website (clicking on one of the links below will open a new window containing the appropriate website for that browser):

Internet Explorer 6.0+ (PC)

Netscape 7.1 + (Mac, PC)

Firefox 0.8 + (Mac, PC)

Mozilla 1.7 + (Mac, PC)

Safari 1.2.2 +(Mac)

Camino 0.8 + (Mac)

2. MAKE SURE YOUR BROWSER IS SET TO ACCEPT COOKIES.

This is located in your browsers preferences, generally under "Privacy".
E.g., in Internet Explorer 6.0 on the top menu of your browser click on "Tools" then click on "Internet Options". In that window click on the TAB labeled "Privacy". Under that TAB in "Settings" move the level slider down from "Block All Cookies" to any other level, (High, Medium High or Medium).

3. MAKE SURE YOUR BROWSER HAS JAVASCRIPT ENABLED.

This is located in your browsers preferences, generally under "Security".
E.g., in Internet Explorer 6.0 on the top menu of your browser click on "Tools" then click on "Internet Options". In that window click on the TAB labeled "Security". Under that TAB in "Settings", click on the "Default Level" button and/or move the level slider down from "High" to "Medium". Alternatively you may click on the "Custom Level" button and in that window scroll down to the "Scripting" area and under "Active Scripting" click "Enable".

If you are still having difficulties on the site even after following the above instructions then please send an email to our technical department at or use our CONTACT us page and make sure to specify the exact problem you are experiencing with the site and also list the Operating System and browser/browser version you are using.